At Acton Flowers, we pride ourselves on being a trusted local florist, dedicated to serving households and businesses throughout Acton and the surrounding area. We stand firmly behind the quality and freshness of every arrangement we deliver. Our fresh flowers guarantee means you can always expect vibrant, beautiful blooms that will be enjoyed for as long as possible.
Your satisfaction is important to us, and we want to ensure your order arrives in perfect condition. In the unlikely event your flowers or plants arrive damaged or are not looking their best, please notify us on the same day of delivery. If possible, providing a photo helps us to address the issue quickly and ensure the standards of our deliveries are always met. We will assess the situation and offer a prompt solution under our damaged-on-arrival policy.
We source our flowers directly from reputable growers and carefully condition each stem, ensuring your bouquet stays fresh longer. All our floral arrangements are backed by a freshness window of at least five days from the day of delivery when cared for according to the instructions provided. If for any reason your flowers do not remain fresh for this minimum period, please get in touch so we can make it right.
We want you to love every order from Acton Flowers. If you are not fully satisfied with your flowers due to quality concerns, you are entitled to receive either a full refund or a replacement bouquet—whichever you prefer. Simply contact us as soon as possible, ideally within 24 hours of receipt, explaining the issue. Our friendly local team will discuss your concerns and arrange for your chosen resolution quickly. If a replacement is required, we strive to deliver the new bouquet at the earliest available time, at no additional cost to you.
Your experience truly matters to us. Should you have feedback or wish to make a formal complaint, our process is designed to be clear and responsive. Here’s how we handle complaints:
If you feel your issue hasn’t been addressed to your satisfaction, you are welcome to request further review by our management team. We are committed to continually improving our service and customer relations.
Acton Flowers has earned a reputation for delivering quality, freshness, and caring service to our local community. Whether you’re ordering for a special occasion, your home, or your business, you can place your trust in us for beautiful, long-lasting flowers and responsive customer care. Thank you for choosing Acton Flowers.
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